Archive for the ‘Design and Usability’ Category

Cici’s Pizza Usability Fail

Monday, March 30th, 2009

I’ll make this one short and sweet. My girlfriend and I went into Cici’s just planning on getting 2 of the normal $5-some-odd buffet orders. When it came time to pay, I handed the guy behind the counter my debit card, but he pointed me to a swiper device in front of the register, so I assumed this was just one of those things where the customer does all the swiping & PIN entry or what have you, and the cashier would take care of the rest.
Not so.
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Panda Express gets an F for user-friendliness tonight.

Tuesday, January 27th, 2009

Went down to our on-campus Panda Express this evening for supper. It’s been a while since I was there last, and things had changed a little (new overhead menus and different selection). Last time I was there, I could just walk up to the line, pick up a tray, and immediately tell the person behind the counter which side I wanted, followed by the entrees I wanted. It was understood that I wanted what’s now called a Panda Plate, and if I picked 2 entrees, I got the 2-entree price, and likewise if I named a third entree – unless I said I wanted something other than a Plate.
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PerfectOS

Wednesday, October 15th, 2008

It might be a bit over-confident of me to say this, especially given the fact that I’ve never attempted anything even close this magnitude, but … I think I could build the perfect operating system. Well, what I mean to say is that I could if I had two things that I don’t right now: time and programming knowledge. I have the usability know-how, I think. At least a little.
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